Open to opportunities

Triumph Izegaegbe

@triumphizegaegbe

Message

Cybersecurity-focused IT support specialist skilled in systems administration.

Nigeria

Message

What I'm looking for

I seek a hands-on role in systems or security operations where I can apply AD, Microsoft 365, and scripting skills, contribute to incident response, and grow in cybersecurity.

I am a cybersecurity-focused IT support specialist with a B.Eng. in Civil Engineering and certifications including CompTIA Security+ and ISC2 Certified in Cybersecurity. I have hands-on lab experience administering Windows Active Directory, Microsoft 365, and network troubleshooting, and I consistently resolve technical issues while identifying security risks.

I have provided freelance customer support, resolving 30+ technical tickets weekly for over 100 users, documenting recurring issues to improve team efficiency, and escalating threats such as suspicious logins and phishing. I bring strong scripting skills (PowerShell, Python, Bash) and familiarity with tools like Wireshark, VirtualBox, Azure, and ticketing systems to deliver secure, reliable user support.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Freelance

Jul 2024 - Nov 2025 (1 year 4 months)

Resolved 30+ technical support tickets weekly for 100+ users, troubleshooting hardware, software, and network issues while documenting recurring problems to reduce repeat tickets and escalate security risks.

Jira ServiceNow Zendesk Windows Server Active Directory Microsoft 365 PowerShell Troubleshooting

Education

Degrees, certifications, and relevant coursework

University of Benin

Bachelor of Engineering, Civil Engineering

Grade: 4.66 / 5.0

B.Eng. in Civil Engineering with coursework in engineering mathematics, applied statistics, programming (MATLAB/Python), systems engineering, and project management.