Oladimeji Michael
@oladimejimichael
I am a systems and network support engineer focused on uptime and security.
What I'm looking for
I am a resourceful systems and network support engineer with over seven years supporting mission-critical IT environments. I deliver hands-on system administration, endpoint support, and network troubleshooting with a focus on reliability and user satisfaction.
In recent roles I resolved high-priority incidents, diagnosed identity and access issues, and supported Microsoft 365 and Windows users. I have a strong track record reducing repeat incidents, hardening tenant configurations, and resolving hundreds of tickets with high satisfaction.
I have supported both military and commercial operations, maintaining strict access controls, patch regimes, and uptime SLAs. I authored SOPs, led audits, and reduced mean-time-to-repair while improving access security and reducing unauthorized attempts.
I bring practical knowledge of Microsoft 365, Active Directory, endpoint security, and network fundamentals, and I am motivated to join teams that value security-aware, service-oriented IT operations and continuous improvement.
Experience
Work history, roles, and key accomplishments
Technical Support Engineer
Teknowledge
Jan 2024 - Present (1 year 7 months)
Provided Microsoft 365 and Windows support, resolving over 300 high-priority tickets with a 98% satisfaction rate; identified SharePoint and OneDrive misconfigurations and reduced repeat incidents by 25%.
IT Operations Support Technician
Comrade Travels Limited
Jan 2021 - Jan 2024 (3 years)
Advised on secure endpoint configurations and user access controls to improve business continuity and reduce vulnerabilities; implemented documentation and processes that improved IT hygiene and cloud application support.
IT Infrastructure and Support Specialist
Nigerian Air Force
Jan 2017 - Jan 2024 (7 years)
Maintained secure network infrastructure across mission-critical systems, achieving >99.9% uptime and reducing unauthorized access attempts by 40%; authored SOPs and cut MTTR for security incidents by over 50%.
IT Support Technician
Smart Digitek Solutions Limited
Jan 2016 - Jan 2017 (1 year)
Configured and supported user workstations and small office networks, resolving hardware and connectivity issues and applying basic system hardening to improve reliability.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University of Technology
Bachelor of Technology, Fine Arts
Earned a Bachelor of Technology in Fine Arts from Ladoke Akintola University of Technology in Ogbomoso, Nigeria.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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