Himalayas logo
OM
Open to opportunities

Oladimeji Michael

@oladimejimichael

I am a systems and network support engineer focused on uptime and security.

Nigeria
Message

What I'm looking for

I seek hands-on system and network support roles emphasizing uptime, security, and user satisfaction in collaborative teams, with opportunities to improve incident response and grow in cloud and cybersecurity.

I am a resourceful systems and network support engineer with over seven years supporting mission-critical IT environments. I deliver hands-on system administration, endpoint support, and network troubleshooting with a focus on reliability and user satisfaction.

In recent roles I resolved high-priority incidents, diagnosed identity and access issues, and supported Microsoft 365 and Windows users. I have a strong track record reducing repeat incidents, hardening tenant configurations, and resolving hundreds of tickets with high satisfaction.

I have supported both military and commercial operations, maintaining strict access controls, patch regimes, and uptime SLAs. I authored SOPs, led audits, and reduced mean-time-to-repair while improving access security and reducing unauthorized attempts.

I bring practical knowledge of Microsoft 365, Active Directory, endpoint security, and network fundamentals, and I am motivated to join teams that value security-aware, service-oriented IT operations and continuous improvement.

Experience

Work history, roles, and key accomplishments

TE
Current

Technical Support Engineer

Teknowledge

Jan 2024 - Present (1 year 7 months)

Provided Microsoft 365 and Windows support, resolving over 300 high-priority tickets with a 98% satisfaction rate; identified SharePoint and OneDrive misconfigurations and reduced repeat incidents by 25%.

Education

Degrees, certifications, and relevant coursework

Ladoke Akintola University of Technology logoLT

Ladoke Akintola University of Technology

Bachelor of Technology, Fine Arts

Earned a Bachelor of Technology in Fine Arts from Ladoke Akintola University of Technology in Ogbomoso, Nigeria.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Oladimeji Michael - Technical Support Engineer - Teknowledge | Himalayas