Open to opportunities

Engr GODWIN Chiorlu

@godwinchiorlu

I have years of experienced as an IT Support Technician. Possessing expertise in computer repair, upgrading, Open to opportunities.

Nigeria

Message

What I'm looking for

I seek a hands-on IT support or systems role where I can improve reliability, mentor juniors, strengthen security practices, and contribute within a collaborative, growth-oriented organisation.

I am an IT support professional with extensive hands-on experience in system administration, troubleshooting, and security. I have successfully managed complex system migrations, implemented backup and recovery procedures, and maintained network reliability across WAN/LAN and TCP/IP environments.

I regularly provide frontline help desk support, train new hires to speed onboarding, and configure hardware and software including Windows, macOS, Linux, printers, and peripherals. I have administered Active Directory, managed firewalls and remote access, and rolled out software updates and patches to improve operational uptime.

I hold technical certifications in IT support and security practices and have completed HSE and specialist trainings. I am committed to delivering excellent customer service, proactive problem solving, and secure, resilient IT solutions that support business goals.

Experience

Work history, roles, and key accomplishments

Current

IT Support Technician

Current

Weber and Cicero

Dec 2022 - Present (2 years 9 months)

Provided comprehensive IT support and training, improving onboarding speed and team efficiency; implemented system security protocols and managed hardware/software installations. Resolved user hardware, software, and network issues and maintained Wi‑Fi infrastructure.

System Administration Windows MacOS Installation Networking System Security Help Desk

IT Support Technician

Gee & G Global Multi-Concepts Ent

Jun 2016 - May 2022 (5 years 11 months)

Managed user accounts and provided WAN/LAN troubleshooting, firewall and remote access management to maintain operational continuity. Tested new technologies, coordinated equipment repairs/replacements, and delivered end-user support across the organization.

Account Management WAN Troubleshooting Remote Access Customer Support

Network Administrative / Help Desk Support

Goldsmiths University London

Sep 2014 - Jan 2015 (4 months)

Delivered frontline IT support and administrative assistance for student systems, including Active Directory password resets and Outlook 365 account recovery. Configured devices (iPad, Windows, Android) and prepared systems for conferences and classroom presentations.

Active Directory Help Desk Support User Onboarding Classroom IT Setup Troubleshooting

IT Support Technician

Touchstone Educational Solutions

Jun 2013 - Jan 2014 (7 months)

Acted as first point of contact for IT queries, managed backup and restoration procedures, and led software update and patch rollouts. Investigated complex support issues within a TCP/IP environment and coordinated with third‑party specialists.

Backup Software Deployment TCP IP Ticketing Patch Management Third Party Coordination

IT Support Technician

Automobile Internet and Business Centre

Feb 2011 - Jan 2014 (2 years 11 months)

Provided OS installations, antivirus support, system backups, and repair services to customers; installed business center NET‑Client and delivered Microsoft Office onboarding. Ensured client systems remained updated and secure.

Antivirus Support Backup NET Client Microsoft Office Customer Training