Open to opportunities

Michael Babatunde

@michaelbabatunde

Message

Highly motivated IT support personnel with strong technical skills.

Nigeria

Message

What I'm looking for

I am looking for a role that allows me to leverage my IT skills in a collaborative environment, with opportunities for growth and development.

I am a highly motivated IT support personnel with a strong passion for providing exceptional technical support and solving practical problems in Information Technology. My educational background includes a Master of Information Resource Management, specializing in Database Design & Administration, and a Bachelor of Science in Mathematics. I have honed my skills through various roles in IT support, where I have successfully managed applications, platforms, and user inquiries.

Throughout my career, I have worked with reputable organizations such as Heirs Insurance Group and First City Monument Bank, where I was responsible for administration and support of messaging and collaboration platforms, identity management, and endpoint management. My experience also includes troubleshooting network connectivity issues and collaborating with IT security units to implement security measures. I am committed to fostering growth and development within the organizations I serve.

Experience

Work history, roles, and key accomplishments

Current

IT Infrastructure and Support

Current

Heirs Insurance Group

Jan 2025 - Present (5 months)

Responsible for administration and support of all applications and platforms used by the organization, including messaging and collaboration platforms. Managed identity and endpoint management, and ensured network security and performance.

Azure Active Directory Endpoint Security Network Security Microsoft Teams SharePoint Online Troubleshooting User Support

Current

IT Infrastructure and Support

Current

Heirs Insurance Group

Jan 2025 - Present (5 months)

Responsible for administration and support of applications and platforms, including messaging and collaboration tools. Managed identity and endpoint management, ensuring network security and troubleshooting issues.

Azure Active Directory Endpoint Security Network Security Microsoft Teams Exchange Online Troubleshooting User Support

IT Support Officer

First City Monument Bank

Sep 2023 - Jan 2025 (1 year 4 months)

Provided technical support by resolving user inquiries related to hardware, software, and network issues. Collaborated with teams to deploy banking software and ensure compliance with security measures.

Technical Support Azure Active Directory User Support Security Compliance Software Deployment Collaboration Hardware

IT Support Officer

First City Monument Bank

Sep 2023 - Jan 2025 (1 year 4 months)

Provided technical support for hardware, software, and network issues. Collaborated with teams for software deployment and ensured compliance with security measures.

Technical Support Azure Active Directory Compliance User Support Software Deployment IT Security Hardware

IT Support Associate

Arfeh Global Resources Ltd

Nov 2021 - May 2023 (1 year 6 months)

Engaged in troubleshooting software and hardware issues, installed and configured systems, and provided user training and support.

Troubleshooting User Training Software Configuration Technical Support User Support Problem Solving

Procurement and Logistics Officer

NCT IT Academy and Consulting Firm

Jun 2016 - Mar 2018 (1 year 9 months)

Reviewed vendor options, maintained records of purchases, and prepared reports on cost analyses to forecast supply and demand.

Vendor Management Supply Chain Management Reporting Inventory Management Logistics Coordination Data Tracking

IT Support Associate

Arfeh Global Resources Ltd

Nov 2021 - May 2023 (1 year 6 months)

Engaged in troubleshooting software and hardware issues, installed and configured computer systems, and provided training and support to users on software and hardware.

Troubleshooting Software Configuration User Training IT Support LAN Troubleshooting Technical Documentation

System Administrator Intern

Arit of Africa Limited

Mar 2021 - Jul 2021 (4 months)

Assisted in managing user accounts and permissions, supported onboarding processes, and helped maintain servers and workstations.

Data Backup Onboarding

System Administrator Intern

Arit of Africa Limited

Mar 2021 - Jun 2021 (3 months)

Assisted in managing user accounts and permissions, supported server setup, and maintained database software.

Onboarding Offboarding Data Backup Technical Support System Administration

Procurement and Logistics Officer

NCT IT Academy and Consulting Firm

May 2016 - Mar 2018 (1 year 10 months)

Reviewed vendor options, maintained purchase records, and prepared cost analysis reports to manage supply and demand effectively.

Vendor Management Supply Chain Management Reporting Procurement Inventory Management Data Analysis Communication Logistics

Education

Degrees, certifications, and relevant coursework

University of Ibadan

Master of Information Resource Management, Information Resource Management

2018 - 2021

Studied Database Design & Administration as part of the Master of Information Resource Management program, focusing on managing and organizing information resources effectively.

Ekiti State University

Bachelor of Science, Mathematics

2010 - 2014

Grade: Second Class Upper

Pursued a Bachelor of Science in Mathematics, achieving a Second Class Upper Division, with a focus on quantitative analysis and problem-solving skills.