Open to opportunities

Jack Noes Altair Galigao

@jacknoesaltairgaliga

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Customer service specialist driving satisfaction and operational efficiency.

Philippines

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What I'm looking for

I seek a customer-focused role in e-commerce or BPO where I can improve satisfaction and processes, collaborate cross-functionally, and grow into greater operational or team-lead responsibilities.

I am a customer service specialist with 7+ years supporting BPO, e-commerce, and dropshipping operations, consistently delivering high customer satisfaction and process improvements. I handle high-volume inquiries across Shopify, Tidio, FB Messenger, phone, and email while coordinating with suppliers and couriers to ensure smooth order fulfillment.

I have a track record of measurable impact — maintaining a 95% resolution rate, handling 300+ weekly inquiries, saving the team 5+ hours weekly through reporting automation, and earning Top Agent recognition for four consecutive quarters. I collaborate across sales and operations, maintain accurate customer records, and use tools like Shopify, Asana, Google Workspace, and Microsoft Excel to drive results.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Factory Buys AU

Jan 2023 - Jan 2025 (2 years)

Handled 300+ weekly inquiries across Shopify, Tidio, FB Messenger, and email with a 95% resolution rate; coordinated with suppliers and couriers for dropshipping orders and created reports that saved the team 5+ hours weekly.

Shopify Tidio Customer Support Order Management Google Workspace Dropshipping CRM Excel

Appointment Setter

Soleil Inc.

Jan 2022 - Dec 2022 (11 months)

Scheduled and confirmed 30–40 appointments per week for senior management, managed client inquiries, and maintained accurate database records to ensure timely follow-ups and pipeline organization.

Appointment Setting CRM Client Communication Database Management Scheduling Pipeline Management

Customer Service Representative

ePerformax Contact Center & BPO

Jan 2017 - Jan 2021 (4 years)

Provided inbound and outbound support for billing, product, and service inquiries; updated 100+ customer records daily and consistently met KPI targets, contributing to client satisfaction and retention.

Customer Support Data Entry Billing Support CRM KPIs Conflict Resolution