Open to opportunities

Erielle Relampagos

@eriellerelampagos

Message

I keep e-commerce operations organized through customer support, Shopify management, and dispute resolution.

Philippines

Message

What I'm looking for

I'm looking to contribute my e-commerce operations and customer support experience in a role where I can deliver efficient service, accurate order management, dependable administrative support, and organized business operations.

I've supported customer retention at ECGA Global, managing 100+ daily email and chat tickets, cancellations, subscription saves, order adjustments, and customer concerns.

At BkSketch, I supported operations across three online stores, handling Shopify and PayPal disputes, chargebacks, supplier coordination, customer verification, and multichannel support through Freshdesk and Outlook.

I've also processed Shopify refunds and returns at RvH and provided after-sales support at OyoSkincare. I focus on accurate order management, dependable administrative support, and organized e-commerce workflows.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

ECGA Global

Dec 2025 - Feb 2026 (2 months)

Managed customer support across 100+ daily email and chat tickets, handling cancellations, subscription saves, and customer concerns. Reduced potential cancellation by resolving complaints and offering personalized alternatives.

Customer Support Email Support Chat Zendesk Gorgias Shopify Google Sheets Slack