I've supported customers for Global Fitness & Leisure and True Classic across phone, email, live chat, social media, and marketplace platforms. I handle product inquiries, order updates, delivery concerns, refunds, returns, exchanges, warranties, and account issues.
At Alorica Philippines supporting Wish.com, I led non-voice customer service representatives, monitored KPI, productivity, attendance, and quality metrics, and coached agents through performance reviews. I also handled escalations and supported process improvement efforts.
I'm comfortable working in Shopify, Zendesk, Gorgias, NetSuite, and CRM platforms to keep customer records accurate and resolve issues efficiently. My background also includes customer-facing communications, newsletters, announcements, and coordination with internal teams.
