Open to opportunities

Mary Kristine

@marykristine

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E-commerce specialist and customer support professional who keeps product data accurate and customers satisfied.

Philippines

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What I'm looking for

I’m looking for an e-commerce and customer support role where I can manage product listings accurately, respond quickly to customers, and streamline workflows—working with clear metrics, supportive teams, and room to grow in operations and support.

I’m an eCommerce-focused professional with experience managing product listings, order processing, and customer support across multiple platforms, including Magento, Shopify, WooCommerce, and Amazon. In recent roles, I’ve handled bulk product uploads and updates while maintaining accurate product information in online store backends.

I bring strong customer service fundamentals—responding promptly to inquiries via email and phone, providing accurate product/order details, and resolving issues with a calm, empathetic approach. I’ve also managed returns, exchanges, and refunds while coordinating with inventory and operations to keep resolutions on track.

On the ops side, I’ve used tools like Zendesk, Gorgias, Freshdesk, Reamaze, and Slack to track tickets, streamline workflows, and ensure follow-ups are complete. I’m comfortable with data accuracy work too, including Excel (VLOOKUP, Pivot Tables) and maintaining clean records to meet multiple deadlines.

I’m at my best when I can combine careful attention to detail with responsive customer communication—staying organized, working well independently or in a team, and consistently meeting performance metrics. I enjoy using my skills to help the team succeed while keeping online store operations running smoothly.

Experience

Work history, roles, and key accomplishments

E-commerce Specialist

Citichic AU

Dec 2024 - Feb 2026 (1 year 2 months)

Managed product listings and descriptions, handling bulk product uploads and updates while ensuring accurate product details. Maintained organized records and supported timely updates through the online store backend systems.

Magento Acenda Product Upload Product Listing Management Pivot Tables Online Store Backend Administration

Customer Support Representative

Doug Fregolle Promotions

Oct 2022 - Nov 2024 (2 years 1 month)

Responded to customer inquiries via email and phone, handling product, order, and promotions questions. Managed order processing, returns, exchanges, and refunds while tracking tickets in Zendesk and resolving disputes to support customer satisfaction.

Zendesk Gorgias Freshdesk Order Processing Returns Shopify Magento

Support Rep & Admin Assistant

James Stanfield

Mar 2020 - Sep 2022 (2 years 6 months)

Supported client communication by responding to emails and verifying order details, stock, and pricing. Handled meeting schedules and follow-ups (Calendly), processed payments and invoices, and assisted with product listing and image updates across e-commerce platforms.

Order Verification Calendly

E-commerce Support Representative

LTV Plus

Nov 2018 - Jan 2020 (1 year 2 months)

Handled customer inquiries through Zendesk and Gorgias while maintaining professional, empathetic support. Managed orders, tracking, and fulfillment using Shopify and shipping tools, and supported backend admin tasks and documentation using Slack and ClickUp.

Documentation & Follow Up Zendesk Gorgias Shopify ShipStation ShipHero Magento Backend Documentation & Follow Ups ClickUp

Technical Support Representative

SPI Global

May 2017 - Oct 2018 (1 year 5 months)

Assisted customers with technical concerns, billing inquiries, and service optimization needs. Performed order processing and maintained accurate documentation while supporting internal admin tasks and ensuring confidentiality.

Technical Customer Support Billing Service Optimization Support Order Processing Data Entry Customer Service Operations Confidentiality

Education

Degrees, certifications, and relevant coursework

Infotech Institute of Arts and Sciences

College Degree, Computer Science

Completed a college degree with a focus on computer science/programming and handled verification of order details, stock, and pricing for educational products.