Chinaza Samuel-Ukoha

I’m an Executive Virtual Assistant and Customer Success Partner with a decade of cross-industry operations experience across healthcare, oil and gas, manufacturing, and e-commerce. I’m trusted to take full operational ownership—communicating proactively, delivering reliable results, and treating every client’s business as my own.

In customer-facing roles, I consistently perform as the first point of contact across phone, email, and chat—turning inquiries into completed outcomes through empathetic, high-velocity support. I also manage end-to-end order and service workflows, coordinating logistics and payments while keeping accurate records and minimizing errors.

On the systems side, I bring strong CRM and automation expertise using tools like GoHighLevel, HubSpot, Zoho CRM, Salesforce, and Pipedrive—plus Make.com and Zapier for workflow automation. I build and maintain tracking systems, streamline inbox processes in Outlook, and document SOPs to improve speed, clarity, and audit readiness.

My background includes hands-on financial and compliance work: insurance billing and HMO claims processing, payroll and remittance administration, reconciliations with Sage 50, and maintaining confidential patient and billing data in EMR software. I’m results-driven, detail-focused, and always looking for roles where operational excellence and customer success are non-negotiable.