Gillian N Brendan

I am an experienced Customer Service professional with a strong background in providing exceptional support and fostering positive relationships. My expertise lies in building strategic partnerships, driving student recruitment initiatives, and promoting educational programs. I have a proven track record of exceeding targets and delivering measurable results, particularly in the education sector.

During my tenure at De Montfort University, I successfully increased student enrollment from Nigeria by 20% within my first year through targeted recruitment strategies. I also implemented a rigorous credibility interview process that significantly reduced non-genuine student applications, ensuring a higher quality of prospective students. My ability to navigate cultural nuances and leverage diverse networks has been instrumental in achieving organizational objectives.

With a strong focus on strategic planning and execution, I am adept at operations management, quality assurance, and stakeholder management. I continuously seek to improve service delivery and customer satisfaction, making me a valuable asset to any organization.