Open to opportunities

Chike Blessing

@chikeblessing

Customer Success Manager specializing in SaaS and EdTech onboarding, student engagement, retention, and multi-channel support.

Nigeria

Message

What I'm looking for

I’m looking for a Customer Success role in SaaS/EdTech where I can own onboarding, improve retention through lifecycle follow-ups, and deliver multi-channel support while collaborating with cross-functional teams to solve customer and student issues.

I’m a Customer Success and Student Support professional with 5+ years of experience in SaaS and EdTech, focused on driving student and customer engagement through lifecycle management, onboarding, and retention strategies. I’m the primary point of contact for learners and users, handling onboarding, high-volume inquiries, escalations, and complaint resolution to ensure seamless experiences.

I bring strong process improvement and cross-functional collaboration, maintaining accurate CRM records and documentation while coordinating with internal teams to resolve technical and operational issues. From proactive follow-ups for at-risk students to knowledge base documentation and reporting, I aim to increase adoption, reduce friction, and consistently deliver exceptional service quality.

Experience

Work history, roles, and key accomplishments

Current

Student Success Manager

Current

ExcelMindCyber

Mar 2026 - Present (5 months)

Serves as the primary contact for students, guiding onboarding, engagement, and program completion. Monitors student engagement to identify at-risk students, handles inquiries and escalations, and maintains CRM records while collaborating to resolve technical and operational issues.

Student Support Customer Success Onboarding Student Engagement Retention CRM Management Technical Troubleshooting Process Improvement Reporting Cross Functional Collaboration Time Management

Current

Customer Support Specialist

Current

Thelix Holdings

Nov 2024 - Present (1 year 9 months)

Provided multi-channel customer support, resolving about 50 inquiries daily via email, phone, WhatsApp, and live chat. Supported onboarding, billing concerns, and technical troubleshooting, while documenting recurring issues and maintaining CRM records and support documentation.

Customer Support Email Support Phone Support Live Chat Onboarding Billing Support Technical Troubleshooting CRM Management Reporting Customer Documentation

Client Relations Specialist / Onboarding

Thelix Holdings

Oct 2023 - Nov 2024 (1 year 1 month)

Coordinated school onboarding for the ExcelMind platform, including virtual product demonstrations for administrators and stakeholders. Managed onboarding schedules and implementation timelines, handled onboarding challenges, and maintained comprehensive implementation records and documentation.

Onboarding Product Demonstrations Stakeholder Management Cross Functional Collaboration

Administrative Assistant / Customer

ASPRO Business Solutions

May 2022 - Sep 2023 (1 year 4 months)

Delivered front desk, phone, and live chat customer service, resolving about 50 inquiries daily. Coordinated executive calendars and administrative activities, supported customer onboarding documentation, and prepared reports and presentations using Microsoft Office.

Customer Service Front Desk Support Live Chat Phone Support Calendar Management Executive Support Onboarding Administrative Support Microsoft Word Reporting

Administrative Support Specialist

Croftstone Attorneys

Feb 2021 - Mar 2022 (1 year 1 month)

Managed confidential legal documentation and supported administrative operations through documentation and record management. Coordinated communication between legal professionals and clients and maintained digital filing systems for efficient document retrieval.

Administrative Support Digital Filing Systems Records Management

Education

Degrees, certifications, and relevant coursework

National Open University of Nigeria

Bachelor of Science, Tourism Studies

Earned a Bachelor of Science (B.Sc.) degree with a specialization in Tourism Studies, applying a customer and student satisfaction-focused perspective.