Looking for a job

Ahmad User

@ahmaduser13

Message

I improve SaaS customer retention, onboarding, and technical support experiences.

Nigeria

Message

What I'm looking for

I'm looking for a remote opportunity in customer success, customer support, technical support, or client experience where I can improve onboarding, user adoption, retention, and service delivery across global time zones.

I've supported SaaS clients and digital-service users at AUN Community Service Department, Atiku Institute, and NITDA, delivering onboarding, training, account management, and issue resolution. I reduced customer churn by 20%, increased user adoption by 35%, and helped onboard more than 100 clients.

I'm also experienced in IT onboarding, access provisioning, cybersecurity awareness, CRM documentation, and remote collaboration. With a B.Sc. in Information Systems, I use clear communication and organized support processes to improve customer satisfaction, retention, and service delivery.

Experience

Work history, roles, and key accomplishments

Assistant IT Supervisor

Nascomsoft Embedded

Jan 2025 - Dec 2025 (11 months)

Supervised IT onboarding and access provisioning for interns and new users while enforcing organizational security policies. Managed user accounts, permissions, and access controls across internal systems.

Onboarding Access Management Security Policies User Account Management IT Asset Management Incident Escalation