Open to opportunities

Chikamso Udodi

@chikamsoudodi

Message

I deliver multi-channel customer support, resolve complaints, and maintain accurate CRM records.

Nigeria

Message

What I'm looking for

I'm looking for a customer service or customer support role where I can deliver multi-channel support, resolve customer issues, maintain accurate records, and contribute to improved response times and customer satisfaction.

I've delivered front-line customer support for Omni Channel Limited and the Ministry of Higher Education, Planning Research and Statistics Department, resolving inquiries across phone, email, chat, and in-person channels.

At Omni Channel Limited, I identified process gaps, implemented solutions to improve operational efficiency and resolution time, and maintained accurate CRM documentation while meeting performance targets and SLAs.

Most recently, I supported clients and stakeholders at First Class Global Godsons Limited by managing correspondence, schedules, documentation, meetings, and logistics. I'm equipped for remote work with reliable internet, backup connectivity, a quiet workspace, and availability across time zones.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

First Class Global Godsons Limited

Jan 2025 - May 2026 (1 year 4 months)

Served as first point of contact for clients, visitors, and stakeholders, delivering professional and timely support across phone, email, and in-person channels. Managed schedules, correspondence, and documentation, ensuring smooth communication and timely follow-up on client and business inquiries.

Customer Service Phone Communication Scheduling Documentation Coordination Reporting