Eniola Filani

I am a dedicated Customer Service Professional with over 5 years of experience in healthcare-based customer support, team supervision, and client relationship management. My journey has equipped me with the skills to lead customer service teams effectively, resolve complex issues, and enhance client satisfaction and revenue. I pride myself on my professionalism, empathy, and ability to thrive in fast-paced environments while maintaining high service standards.

In my recent role as a Customer Care Coordinator Supervisor at OneHealth Medical Centre, I supervised a team of customer care coordinators, ensuring efficient operations and high-quality service delivery. I monitored team performance using KPIs and service metrics, which significantly improved our service outcomes. My previous experience at Kelina Hospital and Federal Medical Center further honed my skills in client relationship management, where I successfully boosted hospital revenue and maintained strong client relationships through effective communication and conflict resolution.