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@milananajemba
Friendly customer service professional dedicated to creating positive experiences.
CanadaAs a dedicated customer service professional, I thrive on helping people and ensuring smooth, positive experiences. My educational background includes a Digital Marketing Diploma from Jelly Academy, where I honed my skills in digital marketing, public relations, and data analysis. I also hold diplomas in Business Administration and Customer Service from Alison Academy, which have equipped me with strategic planning and effective communication skills.
In my recent role as a Sales Associate at Torrid, I delivered tailored customer service, managed transactions, and collaborated with management to align promotional efforts with customer trends. Additionally, my experience as a Social Media Manager and Administrative Assistant at Rhema Sanctuary allowed me to develop and implement online communication strategies, create engaging content, and manage outreach campaigns. I take pride in my ability to build rapport with diverse clientele and maintain professionalism in high-pressure environments.
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Work history, roles, and key accomplishments
Torrid
Jan 2023 - Present (2 years 10 months)
Delivered tailored customer service and maintained product knowledge to drive upselling and cross-selling. Managed transactions, processed returns, and supported stock replenishment with precision.
Rhema Sanctuary
Jan 2023 - Present (2 years 10 months)
Developed and implemented online communication strategies to increase event attendance and community engagement. Created educational and promotional content including visuals, videos, speeches, and digital flyers.
Degrees, certifications, and relevant coursework
Diploma, Digital Marketing
Awarded a scholarship for the program. Relevant coursework included Digital Marketing, Public Relations, Data Analysis, and Algorithms.
Diploma, Business Administration
Developed knowledge in strategic planning, client relations, and digital business operations. Applied skills in data management, organizational efficiency, and professional communication. Relevant coursework included Marketing, Accounting, Business Communications, and Project Management.
Diploma, Customer Service
Covered conflict resolution, effective communication, active listening, and client satisfaction strategies. Developed strong interpersonal and complaint-handling skills through roleplays and assessments. Trained in maintaining professionalism in high-pressure environments and building rapport with diverse clientele.
Software and tools used professionally
CanadaYou can contact Adaobi Milan and 90k+ other talented remote workers on Himalayas.
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