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Adaobi Milan Anajemba

@milananajemba

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Friendly customer service professional dedicated to creating positive experiences.

Canada

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth.

As a dedicated customer service professional, I thrive on helping people and ensuring smooth, positive experiences. My educational background includes a Digital Marketing Diploma from Jelly Academy, where I honed my skills in digital marketing, public relations, and data analysis. I also hold diplomas in Business Administration and Customer Service from Alison Academy, which have equipped me with strategic planning and effective communication skills.

In my recent role as a Sales Associate at Torrid, I delivered tailored customer service, managed transactions, and collaborated with management to align promotional efforts with customer trends. Additionally, my experience as a Social Media Manager and Administrative Assistant at Rhema Sanctuary allowed me to develop and implement online communication strategies, create engaging content, and manage outreach campaigns. I take pride in my ability to build rapport with diverse clientele and maintain professionalism in high-pressure environments.

Experience

Work history, roles, and key accomplishments

Sales Associate

Torrid

Jan 2023 - Present (2 years 9 months)

Delivered tailored customer service and maintained product knowledge to drive upselling and cross-selling. Managed transactions, processed returns, and supported stock replenishment with precision.

Customer Service Product Knowledge Upselling Cross Selling stock replenishment

Social Media Manager & Administrative Assistant

Rhema Sanctuary

Jan 2023 - Present (2 years 9 months)

Developed and implemented online communication strategies to increase event attendance and community engagement. Created educational and promotional content including visuals, videos, speeches, and digital flyers.

Social Media Management Content Creation Digital Marketing Community Engagement Public Relations Administrative Support Volunteer Management

Education

Degrees, certifications, and relevant coursework

Jelly Academy

Diploma, Digital Marketing

Awarded a scholarship for the program. Relevant coursework included Digital Marketing, Public Relations, Data Analysis, and Algorithms.

Alison Academy

Diploma, Business Administration

Developed knowledge in strategic planning, client relations, and digital business operations. Applied skills in data management, organizational efficiency, and professional communication. Relevant coursework included Marketing, Accounting, Business Communications, and Project Management.

Alison Academy

Diploma, Customer Service

Covered conflict resolution, effective communication, active listening, and client satisfaction strategies. Developed strong interpersonal and complaint-handling skills through roleplays and assessments. Trained in maintaining professionalism in high-pressure environments and building rapport with diverse clientele.