Open to opportunities

Belove Enente

@beloveenente

I am a customer service professional with 4+ years’ experience handling calls, chat, resolving issues and excellent customer support.

Nigeria

Message

What I'm looking for

I seek a customer-facing role where I can use my CRM expertise and communication skills to improve customer satisfaction, support sales operations, and grow into broader customer-success or operations responsibilities.

I am a customer-focused support professional with over four years of experience handling high volume outbound calls, helping customers across phone, email, and digital platforms. I excel at managing appointments, maintaining CRM records, following up on payments, and supporting sales and operations teams to improve retention and efficiency.

I am highly organized and detail-oriented, proficient with CRMs including Convoso, HubSpot, and experienced with tools such as Zoho Mail, Microsoft Teams, and Zoom. I have a track record of resolving issues efficiently, reducing stock issues as a store manager, and consistently exceeding sales targets through effective promotion and vendor management.

I bring strong written and verbal communication, active listening, multichannel customer support, and the ability to document and analyze performance for senior management. I seek opportunities to apply my CRM and customer-relations expertise in roles that value customer success and operational improvement.

Experience

Work history, roles, and key accomplishments

Call Agent

CallExperts

Sep 2025 - Oct 2025 (1 month)

Managed inbound and outbound customer interactions, conducted client qualification, resolved inquiries, and documented call outcomes in Convoso CRM to maintain productivity in a fast-paced remote environment.

Convoso Zoho Mail Inbound Support Outbound Calling Remote Collaboration

Store Manager

Biirii Africa

Jan 2023 - Aug 2025 (2 years 7 months)

Managed and optimized inventory levels to reduce excess stock and stockouts, consistently exceeded sales targets through promotions and sales strategies, and negotiated vendor terms to ensure timely deliveries.

Inventory Management Sales Strategy Vendor Relations Reporting KPIs Negotiation

Customer Service Representative

KTS Integrations Services

Jan 2022 - Dec 2022 (11 months)

Provided service and pricing information, handled incoming calls and emails, resolved customer complaints professionally, and monitored customer satisfaction to support company goals.

Phone Support Email Support Quoting CRM Communication Skills

Social Media Manager

Visa Karena Hotel

Jun 2022 - Nov 2022 (5 months)

Developed social media strategies and monthly content calendars, produced channel-specific content and on-site photos/videos, and engaged audiences to strengthen the hotel's online presence.

Social Media Strategy Content Creation Community Engagement Photography Audience Engagement Brand Management

Front Desk Personnel

HairCourt

Jan 2021 - Jan 2022 (1 year)

Managed front desk operations including check-ins, scheduling and payments, maintained appointment flow to support stylists, and resolved customer complaints to maintain satisfaction.

Front Desk Operations Appointments Customer Service Time Management Multitasking Reception