Open to opportunities

Chiemelie Nnadozie

@chiemeliennadozie

Message

Highly skilled and motivated Customer Service professional

Nigeria

Message

What I'm looking for

Seeking a challenging position to leverage my extensive experience and dedication to enhancing customer satisfaction.

As a seasoned Customer Service professional, I have consistently demonstrated my ability to deliver exceptional service and build positive relationships with clients. With a proven track record of success in various roles, I am confident in my ability to leverage my extensive experience and dedication to enhancing customer satisfaction.

In my current role as Customer Experience Manager at Arnold and Associate Real Estate and Construction Company, I have successfully implemented a comprehensive customer feedback system, resulting in a 20% increase in positive customer reviews. I have also conducted training sessions for staff to enhance communication skills and product knowledge, and spearheaded initiatives to enhance the overall customer experience.

Throughout my career, I have developed strong problem-solving and analytical skills, and have consistently demonstrated my ability to handle challenging situations with tact and diplomacy. I am proficient in CRM software and ticketing systems, and have a strong focus on delivering high-quality service.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Manager

Current

Arnold and Associate Real Estate and Construction Company

Aug 2022 - Present (2 years 10 months)

Implemented a comprehensive customer feedback system, resulting in a 20% increase in positive customer reviews. Conducted training sessions for staff to enhance communication skills and product knowledge. Spearheaded initiatives to enhance the overall customer experience, including the development of a user-friendly online support portal.

Customer Feedback Communication Skills Product Knowledge User Support

Senior Customer Support Specialist

MIO Real Estate and Construction Company

Jun 2020 - Apr 2021 (10 months)

Led a team of customer support representatives, providing guidance and training to enhance overall performance. Conducted regular performance reviews and implemented strategies to improve team productivity and customer satisfaction. Collaborated with cross-functional teams to address escalated issues and implement process improvements.

Team Management Performance Reviews Cross Functional Collaboration Process Improvement

Customer Service Representative

Zika Divine Catering services

Mar 2019 - May 2020 (1 year 2 months)

Consistently achieved a customer satisfaction rating of 95% through effective communication and problem-solving. Managed and resolved customer inquiries via phone, email, and live chat, ensuring timely and accurate responses. Developed and implemented customer service policies to streamline processes and improve efficiency.

Customer Satisfaction Communication Problem Solving

Administrative (Voluntary)

Gothim foundation (Agro-Consultancy)

Jan 2018 - Mar 2019 (1 year 2 months)

Kept records of all administrative functions under operations. Represented Company in documentation process. Assisted in maintaining positive working relationships. Provided input in projects development. Assisted managers to grow in their job. Monitored and documented daily transactions.

Administration Documentation Project Management Time Management