Chidimma Okpala

I am a versatile remote customer support and fintech operations professional with over three years of hands-on experience in customer service, loan recovery, administrative support, and digital tools optimization. I consistently deliver high client satisfaction through empathetic negotiation, accurate CRM management, and efficient workflow improvements.

At Noble Microfinance Bank I managed large loan portfolios, achieved a 70% recovery success rate, maintained 100% data accuracy in CRM records, and produced performance dashboards that improved decision-making. I also resolved high-volume customer inquiries with a 95% satisfaction rate and implemented process improvements that reduced discrepancies and resolution times.

I thrive in remote and cross-functional environments, leveraging tools such as Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, Apollo.io, Lemlist, Calendly, and Google Workspace to drive lead generation, appointment setting, and client onboarding. I seek roles where I can apply reliability, empathy, and strong communication to scale customer experience and operational outcomes.