Open to opportunities

Olonitola Ebunlomo

@olonitolaebunlomo

Message

Results-driven virtual assistant and collections specialist focused on efficiency and client satisfaction.

Nigeria

Message

What I'm looking for

I seek remote roles where I can apply collections, CRM, and virtual assistant skills to improve processes, mentor teammates, and enhance customer experience.

I am a results-driven virtual assistant and collections specialist with over 3 years' experience in debt recovery, client investigation, and administrative support. I streamline workflows, resolve client issues, and leverage CRM and ticketing systems to improve repayment rates and customer satisfaction.

I have led training for new officers, improved repayment rate by 25% through proactive engagement, and supported remote clients with scheduling, email marketing, and technical support using tools like Zendesk, Freshdesk, HubSpot, Slack, and Google Workspace.

Experience

Work history, roles, and key accomplishments

Current

Collection Officer

Current

Newedge Finance

May 2022 - Present (3 years 8 months)

Managed a large portfolio to ensure prompt debt recovery and repayment compliance, improving repayment rate by 25% through proactive follow-up and customer engagement. Conducted KYC and client investigations to identify fraud and delivered timely management reports.

Debt Recovery KYC Reporting Customer Engagement Training

Virtual Assistant

Freelance

Jan 2025 - Sep 2025 (8 months)

Provided remote administrative support, appointment scheduling, and managed inbound/outbound customer communications, leveraging CRM tools to track requests and supporting email marketing campaigns to boost engagement.