Open to opportunities

Chidimma Ilonze

@chidimmailonze

Message

Digital operations and customer support specialist optimizing workflows and client experience.

Nigeria

Message

What I'm looking for

I seek roles that leverage digital operations and CRM tools to streamline workflows, provide remote-friendly collaboration, and deliver measurable process improvements while growing in client-facing and operational leadership.

I am a results-oriented digital operations and customer support specialist with hands-on experience managing high-volume digital workflows, client relations, and content coordination across creative and public sectors.

I have improved process efficiency through CRM and productivity tools including Zendesk, HubSpot, Google Workspace, Notion, and Trello, and contributed to measurable gains such as a 25% increase in recovery tracking accuracy and a 20% reduction in reporting turnaround time.

I thrive in remote and cross-functional settings, enjoy leveraging AI and automation to streamline work, and have a track record of proofreading and editing publications, coordinating teams, and delivering operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Digital Editorial Assistant

Current

Freelance

Jul 2023 - Present (2 years 3 months)

Proofread and edited 18 creative publications for Wattpad, managed formatting, scheduling, and uploads, and collaborated with 15+ writers to improve publication quality and reader engagement.

Content Editing Proofreading Content Management Scheduling Collaboration Google Workspace Notion Trello

Current

Volunteer Communications Assistant

Current

New Dawn Grassroots Development & Empowerment Center

Jan 2023 - Present (2 years 9 months)

Supported planning and execution of community events for 300+ participants, designed promotional materials, and managed registrations, increasing turnout by 40%.

Canva Community Outreach

Project Support Intern

National Sports Commission

Sep 2024 - Jan 2025 (4 months)

Conducted data entry and reporting that increased recovery tracking accuracy by 25%, prepared weekly project summaries, and standardized reporting templates to reduce performance review turnaround by 20%.

Data Entry Reporting Documentation Google Workspace Microsoft Office Process Improvement

Administrative Intern

Mokwe Global General Services Ltd

Jan 2023 - Jun 2023 (5 months)

Supported administrative operations for a company serving 40+ clients, managed correspondence, schedules, and digital filing systems to improve document retrieval time and coordinated team workflows.

Administrative Support Document Management Scheduling Google Workspace Microsoft Office

Education

Degrees, certifications, and relevant coursework

University of Nigeria, Nsukka

Bachelor's Degree, Biomedical Engineering

2021 -

Activities and societies: Member of Association of Professional Women Engineers of Nigeria (APWEN); volunteer Communications Assistant at New Dawn Grassroots Development & Empowerment Center.

Pursuing a Bachelor's degree in Biomedical Engineering at the University of Nigeria, Nsukka, with expected completion in August 2025.