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Chidiebere Nwankwo

@chidieberenwankwo1

Executive Virtual Assistant and Operations Coordinator with 3+ years streamlining workflows, CRM pipelines, and executive support for remote teams.

Nigeria

Message

What I'm looking for

I’m looking for a remote role supporting executives and teams with workflow optimization, calendar management, CRM/pipeline systems, and project coordination—using tools like ClickUp/HubSpot to reduce bottlenecks and improve accountability.

I’m an Executive Virtual Assistant and Operations Coordinator with 3+ years supporting founders, executives, and remote teams across administrative operations, project coordination, and workflow optimization. I build scalable operational systems that help teams move faster with fewer bottlenecks.

In my recent role, I optimized high-volume email workflows using advanced filtering, folder structures, and response templates, reducing response times by 70%. I also managed complex executive calendars across multiple time zones, resolving scheduling conflicts for high-priority meetings.

I strengthen execution through CRM and pipeline management—maintaining and cleaning CRM databases with Excel and Google Sheets (improving data accuracy by 40%) and building lead-tracking systems in HubSpot CRM and Apollo.io. I’m comfortable driving accountability with project management boards and consistent follow-up processes.

I also bring a customer-operations mindset from roles like Customer Success Specialist and Administrative Operations Coordinator, where I streamlined workflows, improved service efficiency, and reduced operational delays by 20%. I’m at my best when I can standardize processes so executives can focus on high-impact priorities.

Experience

Work history, roles, and key accomplishments

Current

Operations & Administrative Coordinator

Current

Nexus Administrative Group

Jan 2025 - Present (1 year 7 months)

Optimized high-volume email workflows by implementing advanced filtering, folder structures, and response templates, reducing response times by 70%. Managed executive calendars across multiple time zones and maintained/cleaned CRM databases in Excel and Google Sheets, improving data accuracy by 40%.

Inbox Management CRM Database Management Data Cleaning Executive Support Excel Google Sheets

Customer Success Specialist

MTN Nigeria

Aug 2024 - Dec 2025 (1 year 4 months)

Managed high-volume customer inquiries while maintaining a 90%+ customer satisfaction rating through timely, professional issue resolution. Streamlined operational workflows to improve service efficiency and resolve customer issues promptly.

Customer Success Customer Support Issue Resolution Customer Satisfaction Workflow Optimization Operational Efficiency

Lead Generation Specialist

Marcus Hill Coaching & Consulting

Jun 2025 - Oct 2025 (4 months)

Identified and qualified 150+ high-value prospects using LinkedIn, Instagram, and Apollo.io, building a targeted pipeline. Built lead-tracking in HubSpot CRM and Apollo.io and improved lead-to-book conversion rates by 35%.

Lead Generation Prospecting LinkedIn Instagram Apollo.Io HubSpot Pipeline Management Follow Up Systems Consultation Booking Qualification Conversion Rate Optimization

Administrative Operations Coordinator

Simes Enterprise

Feb 2022 - May 2024 (2 years 3 months)

Coordinated daily operations across departments, reducing project delays. Managed inventory and vendor communications to optimize supply chain processes and reduced operational delays by 20%, and implemented documentation systems that improved information retrieval time by 40%.

Administrative Operations Project Coordination Inventory Management Supply Chain Coordination Information Retrieval