Open to opportunities

Kamaldeen Lawal

@stillkamal

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Executive Assistant and operations manager who streamlines exec workflows, board prep, and customer support operations.

Nigeria

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What I'm looking for

I’m looking for global remote or international contract roles where I can support executives with streamlined operations, board-ready documentation, and strong customer/CRM execution—working across time zones with clear communication, confidentiality, and measurable process improvements.

I’m a detail-oriented Executive Assistant with almost 4 years of success managing executive operations across fast-paced corporate and remote, multi–time-zone environments. I handle calendar and meeting coordination, executive correspondence, and board preparation for C-suite leaders, while streamlining workflows to cut setup time by 30% through templates and process documentation. I’m known for proactive problem-solving, confidentiality, and clear cross-functional stakeholder communication.

Before moving deeper into executive support, I owned customer support and customer experience operations—managing 70+ daily tickets and 30+ live chats, maintaining a 3-second average first response time, and reducing escalation rates by 15% with accurate case documentation in CRM systems. I also strengthen data and reporting operations with 99.5%+ accuracy and reliable daily/weekly/monthly reporting, and I’m pursuing an MBA to scale my impact.

Experience

Work history, roles, and key accomplishments

Current

Community Organizer

Current

Glad Tidings Initiative

Apr 2017 - Present (9 years 2 months)

Coordinated monthly food distribution initiatives and community health workshops while managing 50+ volunteers. Partnered with community stakeholders to sustain programs and expand outreach impact.

Volunteer coordination Event Coordination Program Operations Stakeholder Management Community Outreach Scheduling Team Management Reporting

Executive Assistant

The Pipeline Group, Inc.

Sep 2025 - May 2026 (8 months)

Managed C-suite calendar scheduling, meeting coordination, and executive correspondence across multiple time zones while preparing board and quarterly business review materials. Streamlined administrative workflows, cutting executive meeting setup time by 30%, and supported vendor coordination, contract reviews, and departmental budget tracking.

Executive Support Calendar Management Process Optimization Vendor Management Contract Review Budgeting

Executive Assistant & Support Ops

1840 & Company

Sep 2022 - Aug 2025 (2 years 11 months)

Handled 70+ daily customer support tickets and 30+ live chat interactions, maintaining a 3-second average first response time. Reduced customer escalations by 15% through proactive diagnosis and detailed CRM documentation, while supporting onboarding, troubleshooting, and account management with 90%+ customer satisfaction.

Customer Support Operations Ticketing Systems Live Chat Support CRM Systems Zendesk HubSpot Customer Onboarding SLA Management

Customer Experience Specialist

Kaolins Nigeria Limited

Oct 2019 - Mar 2022 (2 years 5 months)

Provided customer support via email and digital channels, maintaining accurate customer records and case documentation while consistently meeting and exceeding service level expectations. Collaborated with internal teams to troubleshoot issues and resolve customer concerns in a fast-paced environment.