Chidera Ebulue
@chideraebulue
Dedicated customer support representative with a passion for service excellence.
NigeriaWhat I'm looking for
As a dedicated Customer Support Representative with three years of experience, I pride myself on providing exceptional service and ensuring customer satisfaction. My journey in customer support began with a commitment to understanding customer needs and resolving issues efficiently. At Cubeseed, I responded to inquiries through various channels, collaborating with internal teams to enhance the customer experience. My efforts contributed to a 30% reduction in average response time, showcasing my ability to drive improvements in service delivery.
During my tenure at Soloti Gaming, I further honed my skills by documenting technical issues and feedback, which played a crucial role in shaping product development. My experience includes delivering frontline support and navigating users through complex web applications. I believe that active listening and empathy are key to resolving conflicts and ensuring customer satisfaction. Volunteering as a Customer Support Agent at AuroraBlue Enterprises allowed me to engage with diverse groups, enhancing my interpersonal skills and commitment to client satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Cubeseed
Oct 2023 - Jan 2024 (3 months)
As a Customer Support Representative at Cubeseed, I responded to customer inquiries via phone, email, and chat, ensuring prompt and effective resolution. I collaborated with internal teams to escalate complex issues and improve customer experience, while also assisting customers with troubleshooting technical issues.
Customer Service Associate (NYSC)
Soloti Gaming
Feb 2022 - Mar 2023 (1 year 1 month)
In my role as a Customer Service Associate at Soloti Gaming, I documented common technical issues and feedback to help shape product development. I resolved product inquiries and delivered frontline customer support with high satisfaction ratings, assisting users with navigating web applications and authentication problems.
Customer Support Agent (Volunteer)
AuroraBlue Enterprises
Aug 2021 - Dec 2021 (4 months)
As a Volunteer Customer Support Agent at AuroraBlue Enterprises, I contributed to improving client satisfaction through active listening and empathy. I developed interpersonal skills by engaging with diverse groups and ensured customer data was up to date, including contact details and interaction history.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Benin
Bachelor of Science, Soil Science
2015 - 2021
Grade: 3.8
Completed a Bachelor of Science in Soil Science with a strong academic performance, achieving a GPA of 3.8. Developed a solid foundation in soil management and agricultural practices.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Chidera?
You can contact Chidera and 90k+ other talented remote workers on Himalayas.
Message ChideraFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
