Abigail Yashiyi

I am a customer-centric professional with over two years of experience in delivering exceptional support in fast-paced and remote environments. My commitment to resolving technical and account-related issues has resulted in an impressive 85% resolution rate within 24 hours, significantly boosting customer satisfaction by 40%. I thrive in dynamic settings, utilizing multichannel and remote tools to ensure compliance with service level agreements (SLA) and drive team efficiency.

In my role as a Customer Support Specialist at Exclusif Enterprises, I successfully reduced average response times by 30% through the implementation of automated responses and effective collaboration with internal teams. My proactive approach not only enhanced customer satisfaction scores but also streamlined workflows, contributing to a more efficient support process. I am passionate about continuous improvement and have developed comprehensive training plans to empower teams and enhance customer onboarding experiences.