Looking for a job

Chidera Alachebe

@chideraalachebe

Customer support specialist who handled customer success and technical support across five freelance projects.

As a freelance Customer Success & Technical Support Specialist, I handled customer support across five different projects through calls, chats, and email.

I provided technical troubleshooting and remote diagnostics for hardware, software, and connectivity issues. I also assisted customers with account setup, platform access, onboarding, and system configuration.

At Vinpatcakes, I took customer orders over chats, email, and phone, identified customer needs, and worked to ensure sales targets and timely deliveries.

My training through ALX Africa and Digital Witch Support Community introduced me to virtual assistance, customer service, and digital tools. I’m continuing my Agriculture studies at Fort Worth Farm.

Experience

Work history, roles, and key accomplishments

Customer Success & Technical Support Specialist

Freelance

Feb 2024 - Mar 2026 (2 years 1 month)

Managed customer support across five projects via calls, chats, and email. Provided technical troubleshooting, account setup, and bilingual support in English and Spanish.

Customer Support Technical Troubleshooting Remote Diagnostics Account Setup Onboarding System Configuration Bilingual Support Zendesk CRM FreshCaller

ALX Virtual Assistant Program

ALX Africa

Jul 2022 - Sep 2022 (2 months)

Completed a virtual assistant program covering business operations, communication skills, digital marketing basics, and relationship building.

Virtual Assistant Communication Skills Digital Marketing Relationship Building

Customer Service Representative

Vinpatcakes

May 2020 - Nov 2021 (1 year 6 months)

Handled customer orders via chats, emails, and phone calls. Identified customer needs, ensured sales targets, and managed timely deliveries.

Customer Service Order Management Sales Communication Skills

Digital Trainee

Digital Witch Support Community

Mar 2021 - Jun 2021 (3 months)

Completed a three-month intensive program in digital skills, virtual assistant, and customer service training, covering support agent basics and tools.