Open to opportunities

LUIZA GABRIEL

@luizagabriel

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Proactive program support associate skilled in LMS, stakeholder engagement, and team leadership.

Nigeria

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What I'm looking for

I seek a collaborative role where I can leverage LMS and program support skills to improve learner outcomes, lead teams, and streamline operations.

I am a proactive Program Support Associate with hands-on experience in content development, research coordination, LMS management, CRM documentation, and technical support across email, chat, and calls. I have co-led support teams, run weekly check-ins, managed schedules, and escalated issues to academic and IT stakeholders to ensure seamless program delivery.

My background includes reviewing and quality-assuring large volumes of educational content, coordinating research and communications for program initiatives, and maintaining high standards for learner engagement and delivery. I deliver results through clear communication, strong team leadership, and attention to operational detail.

Experience

Work history, roles, and key accomplishments

Program Support Associate

National Health Program

Feb 2025 - Nov 2025 (9 months)

Delivered multi-channel technical support and LMS administration for fellows, co-led a 12-member support team, and maintained CRM documentation to improve learner engagement and issue resolution.

LMS Technical Support CRM 3CX Freshchat Team Leadership Stakeholder Engagement Escalation Management

Program Research Volunteer

Tech Herfrica

Jun 2023 - Aug 2025 (2 years 2 months)

Assisted team lead in coordinating research activities, represented the team in management meetings, and contributed insights to align research with organizational themes and social media content.

Team Coordination Data Analysis Project Management Reporting

Content Quality Support

The uLesson Group

Sep 2023 - Mar 2024 (6 months)

Reviewed 800+ academic materials and 20+ recorded lessons, scheduled 2,000+ live lessons, and enforced audio-visual and tutor standards to support the successful launch of the Classboard.

Content Review Quality Assurance Performance Metrics