Luiza Gabriel

I handle customer inquiries across email, chat, and phone; document and escalate issues; manage tasks and schedules; support digital learning initiatives; and maintain organized and on-track workflows. My focus is always on efficiency, accuracy, and delivering results that improve customer satisfaction, retention, and team productivity.

What I bring:
💡 Clear, empathetic, and solution-focused customer support
💡 Task management and team collaboration
💡 Issues escalation and troubleshooting
💡 Client & learner assistance with a calm, professional approach
💡 Project scheduling and workflow organization
💡 Knowledge base, FAQ, and help documentation support
💡 Visual design and content development using Canva
💡 Use of tools like Google Workspace, Trello, Monday.com, Zoom, and Teams

If you're looking for dependable support, smooth communication, and someone who can make your operations easier, I’d love to work with you. Feel free to check my portfolio section to see my reviews and project samples.