Chinaza Ani
@chinazaani
Customer Success and Technical Support specialist with SaaS expertise and strong troubleshooting skills.
NigeriaWhat I'm looking for
I am a resourceful Customer Success and Technical Support professional with over 3 years of experience in SaaS environments, guiding clients through onboarding, integrations, and complex technical troubleshooting. I communicate technical workflows in clear, actionable steps and maintain high customer satisfaction.
My hands-on experience includes support ticketing systems (Zendesk, HelpScout, Intercom), cloud log analysis (AWS, Google Cloud, Graylog), REST APIs, and web technologies (HTML, CSS, JavaScript). I have worked with CRM and marketing automation platforms including Salesforce, Marketo, HubSpot, Pardot, and Eloqua, and I hold relevant certifications and training in technical support, project management, and virtual assistance.
I consistently drive improvements in response times, customer satisfaction, and operational efficiency—streamlining workflows, managing high-volume communications, and coordinating onboarding and retention efforts to deliver measurable results.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
High Quality Bakery
Nov 2023 - Dec 2024 (1 year 1 month)
Streamlined communication workflows managing 300+ emails and calls to improve response time by 21% and increased executive productivity by 23% through scheduling and task management; maintained CRM records and achieved 95% customer satisfaction.
Technical Support Engineer
Employe Quick
Jan 2024 - Apr 2024 (3 months)
Resolved complex technical issues with a 98% resolution rate, assisted clients with SaaS integration and API endpoints, and documented issues and follow-ups while coordinating with technical teams via JIRA.
Education
Degrees, certifications, and relevant coursework
ETEnugu State University of Science and Technology
Bachelor of Science, Food Science & Technology
Completed a Bachelor of Science in Food Science & Technology, graduating in 2022.
Availability
Location
NigeriaAuthorized to work in
Job categories
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