Ruth Johnson RJ
Looking for a job

Ruth Johnson

@ruthjohnson

Dedicated Customer Support and IT Technical Support Specialist

Nigeria

What I'm looking for

Seeking a challenging role that leverages my customer-centric approach, technical skills, and experience in driving service excellence and optimizing client relationships.

As a customer-centric and data-driven professional, I excel in optimizing service excellence through strategic client relations and process optimization. With hands-on experience in troubleshooting, managing timelines, and collaborating across teams, I ensure seamless client service. Proficient in CRM and helpdesk systems, I am committed to learning and applying best practices in support environments.

Throughout my career, I have consistently fostered positive customer relationships, contributing to overall organizational success. My technical skills include CRM systems, ticketing systems, and operating systems, while my soft skills encompass team collaboration, problem-solving, and effective communication.

I am a driven and adaptable individual with a strong commitment to delivering exceptional customer service and driving business growth through optimized onboarding processes, improved customer data processing, and enhanced client satisfaction.

Experience

Work history, roles, and key accomplishments

JL

Operations and Administrative Manager

Japra Resource LTD

Oct 2017 - Feb 2022 (4 years 4 months)

Directed recruitment, training, and team allocation, boosting productivity by 30% through cross-departmental coordination.

Education

Degrees, certifications, and relevant coursework

LU

Landmark University

Bachelor of Agricultural Sciences, Agricultural Sciences

Bachelor of Agricultural Sciences with a focus on Crop Science, providing foundational knowledge in agricultural practices and crop management.

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