Ruth Johnson
@ruthjohnson
Dedicated Customer Support and IT Technical Support Specialist
What I'm looking for
As a customer-centric and data-driven professional, I excel in optimizing service excellence through strategic client relations and process optimization. With hands-on experience in troubleshooting, managing timelines, and collaborating across teams, I ensure seamless client service. Proficient in CRM and helpdesk systems, I am committed to learning and applying best practices in support environments.
Throughout my career, I have consistently fostered positive customer relationships, contributing to overall organizational success. My technical skills include CRM systems, ticketing systems, and operating systems, while my soft skills encompass team collaboration, problem-solving, and effective communication.
I am a driven and adaptable individual with a strong commitment to delivering exceptional customer service and driving business growth through optimized onboarding processes, improved customer data processing, and enhanced client satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Digital Witch Support Community
Aug 2022 - Jul 2023 (11 months)
Led client onboarding and troubleshooting sessions, improving client satisfaction by 20% through enhanced client relationship management.
E-commerce Customer Support Specialist
Vig Import Brand
Aug 2022 - Jul 2023 (11 months)
Processed over 100 monthly orders with meticulous accuracy, supporting inventory management and reducing errors by 30%.
Sales and Inventory Coordinator
Everything Bubu with Ruth
Feb 2022 - Jul 2023 (1 year 5 months)
Built a customer base and sold 200+ units in six months, increasing sales through strategic client outreach.
Operations and Administrative Manager
Japra Resource LTD
Oct 2017 - Feb 2022 (4 years 4 months)
Directed recruitment, training, and team allocation, boosting productivity by 30% through cross-departmental coordination.
Finance and Accounts Assistant
Ministry of Agriculture Enugu State
Jan 2016 - Jan 2017 (1 year)
Organized financial records and optimized data handling, improving department efficiency by 15%.
Education
Degrees, certifications, and relevant coursework
Landmark University
Bachelor of Agricultural Sciences, Agricultural Sciences
Bachelor of Agricultural Sciences with a focus on Crop Science, providing foundational knowledge in agricultural practices and crop management.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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