Chiazam Obiakonze
@chiazamobiakonze
I improve travel bookings, customer experiences, and daily operations.
NigeriaWhat I'm looking for
I'm leading daily customer service operations at ROADFORCE in Lagos, coordinating travel bookings, scheduling, logistics, inventory documentation, and escalated client inquiries for a five-person team.
Across ROADFORCE, independent hospitality consulting, COBIS Pharmaceutical, and Switch Synergy, I've improved customer experiences through structured workflows, CRM-supported account management, QuickBooks, inventory coordination, and reliable service delivery. I'm now bringing more than 12 years of operations and customer success experience into the travel industry, with a focus on booking management, travel planning, hospitality, and seamless client support.
Experience
Work history, roles, and key accomplishments
Operations Manager
Roadforce
Nov 2025 - Present (9 months)
Lead daily customer service operations for a five-person team, coordinating scheduling and logistics. Secure inventory data using QuickBooks and serve as primary escalation point for complex customer inquiries.
Business Operations Consultant
Independent
Jan 2021 - Jan 2021 (0 months)
Researched and diagnosed operational gaps for a hospitality business, implementing QuickBooks and UniInvoice for sales and booking management. Guided data-driven decision making to mitigate inventory losses.
Operations and Customer Success Coordinator
Cobis Pharmaceutical Ltd
Jan 2014 - Sep 2017 (3 years 8 months)
Maintained high-volume customer accounts and secured timely payments using CRM software. Assisted clients through site visits and collaborated with teams to ensure accurate reservation confirmations and timely deliveries.
Operations Manager
Switch Synergy
Apr 2012 - Jun 2013 (1 year 2 months)
Secured inventory and maintained supplier coordination to ensure consistent stock levels. Supervised staff and monitored compliance with operational procedures, assisting customers with tailored recommendations.
Education
Degrees, certifications, and relevant coursework
Lagos State Polytechnic
National Diploma, Business Administration
Pursued a National Diploma in Business Administration, gaining foundational knowledge in business operations and management.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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