Leonard James

Manage bookings, ticketing and customer inquiries while overseeing visa assistance and travel itinerary coordination to ensure high customer satisfaction and smooth operations.

Provided administrative support to senior executives, coordinated travel and meetings, and streamlined document management processes to improve record-keeping efficiency.

Led strategic acquisition efforts, identifying M&A opportunities and collaborating with legal teams to structure deals while ensuring regulatory compliance and portfolio improvement.

Engaged prospective clients in one-on-one sessions to close sales, build long-term client relationships, and drive customer retention and satisfaction.

Led staff to meet operational goals, streamlined daily operations and processes to boost team productivity and service delivery.

Managed data entry, filing and records maintenance, and prepared reports and presentations for internal stakeholders to support operations.

Addressed clients' technical issues and inquiries, provided efficient solutions, and resolved complaints to maintain customer satisfaction and retention.

Completed a Bachelor of Science in Banking and Finance with coursework covering banking principles and financial management.

Completed a Diploma in Banking and Finance focused on foundational banking and financial concepts.

Completed secondary school education and obtained West African Senior School Certificate qualifications.

Studied Desktop Publishing and Computer Appreciation, gaining practical skills in desktop publishing tools and basic computing.

Completed primary school education covering foundational literacy and numeracy skills.