At DCS, I monitor agent productivity, attendance, and service workflows in a remote operations environment. I track queue activity and prepare daily reports on workflow issues and performance findings.
At Alliance in Motion Global, I managed customer support operations and handled escalations, complaints, and complex service issues. I also supported customer-service process improvements and the development and implementation of policies and procedures.
Earlier, I managed sales at 3C Hub and United Cross Africa, and worked in collections and quality control at EMTILL Solutions / Newedge. My experience also includes resolving guest requests and complaints as a Concierge at West Town Hotels.
