Open to opportunities

Nathanael User

@nathanaeluser

Operations manager and virtual assistant who streamline operations, calendars, and client success with detail-first support.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can lead day-to-day operations and deliver executive-grade administrative and client support—managing calendars, records, and communication—while improving efficiency through process controls and clear operational reporting.

I’m a highly organized, proactive Virtual Assistant and Administrative Support professional with over four years of experience providing executive support, client relationship management, appointment scheduling, administrative coordination, customer service, and operational support across remote and on-site environments. I manage calendars, coordinate communications, maintain records, prepare reports, and support day-to-day business operations using Microsoft Office Suite, Google Workspace, CRM systems, and collaboration tools.

In my current role as Operations Manager at O.A Supermarket, I supervise daily operations across multiple departments, improve operational reporting and record-keeping, and coordinate inventory control, procurement planning, and supplier relationships. Previously, I served as Hotel Operations Manager (Contract) and delivered measurable results, including increasing hotel bookings by 25% and reducing operational expenses by 10%, while maintaining service standards through staff training and SOP rollout. Earlier roles also strengthened my client success and revenue focus—supporting appointment scheduling, CRM database upkeep, and client engagement with consistent growth in new client acquisition, conversion, and retention.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

O.A Supermarket

Jan 2026 - Present (6 months)

Supervise daily operations across multiple departments, including staff coordination, operational compliance, and record/report maintenance. Manage customer inquiries and cash/expense tracking, and coordinate inventory control, procurement, and supplier relationships.

Operations Management Staff Supervision Performance Management Compliance Record keeping Customer Service Cash Tracking Inventory Control Procurement Supplier Management Operational Reporting Policy Implementation

Hotel Operations Manager

New Empire Hotel & Lounge

Dec 2024 - May 2025 (5 months)

Lead daily hotel operations across front desk, housekeeping, restaurant, and lounge, ensuring operational standards and guest satisfaction. Improved bookings and reduced operational expenses through targeted promotions, loyalty initiatives, and cost-control measures.

Hotel Operations Front Desk Operations Guest Relations Cost Control Operational Reporting Procurement Promotion

Appointment Setter & Client Success

Referrizer LLC

Jul 2024 - Feb 2025 (7 months)

Coordinate client communications and appointment scheduling while maintaining accurate customer records and CRM databases. Prepare client interaction reports and collaborate with internal teams to improve service delivery.

Client Communication Appointment Scheduling Client Relationship Management CRM Management Report Preparation Customer Engagement

Personal Assistant to Director of Sales

Adron Homes and Properties

Jun 2023 - Nov 2024 (1 year 5 months)

Provide operational and administrative support to the sales director, including schedule and correspondence management. Prepare presentations and reports, coordinate client interactions and stakeholder engagements, and support business events with research and compiled information.

Schedule Management Meeting Coordination Correspondence Management Documentation Report Preparation Stakeholder Engagement Event Support Research Information Compilation

Sales & Client Engagement Executive

Adron Homes and Properties

Nov 2022 - May 2023 (6 months)

Drive direct client engagement and support revenue growth through cross-sell and referrals. Perform market research and competitor analysis to improve conversion and retention through consistent follow-ups and after-sales engagement.

Sales Client Engagement Market Research Competitive Analysis Cross Selling Referrals Customer Retention Revenue Growth

Education

Degrees, certifications, and relevant coursework

Coursera

Foundation of User Experience (UX) Design, User Experience (UX) Design

2025 - 2025

Grade: 92%

Completed Foundation of User Experience (UX) Design on Coursera. Applied user-centered principles to product onboarding and customer experience flow topics.

National Youth Service Corps (NYSC)

NYSC Certification, National Youth Service Corps

2022 - 2022

Earned NYSC certification after completing the National Youth Service Corps program requirements.

University of Ilorin

Bachelor of Science (BSc), Geography and Environmental Management

2015 - 2021

Activities and societies: Project: Waste Management Practices in Ilorin Metropolis.

Studied Geography and Environmental Management, building skills in GIS mapping and data analysis. Completed a project on Waste Management Practices in Ilorin Metropolis.