Mustapha Mariam

I’m a Customer Experience & Support Specialist with over 5+ years supporting high-volume customer operations in fully remote environments. I manage end-to-end interactions across phone, email, and live chat, with a strong focus on resolution quality, onboarding support, and CRM accuracy.

At Lincride (Mobility Tech), I’ve managed 600+ customer interactions across phone, email, and chat while maintaining structured, professional resolution handling. I support end-to-end onboarding—account setup, identity verification, and platform navigation guidance—and I maintain traceable records in Zoho CRM, Zoho Desk, and SalesIQ.

Previously at Betacrib HQ (E-commerce), I delivered customer support across US, UK, and UAE markets, serving as the communication bridge between customers and internal teams. I kept CRM records structured to support tracking and service continuity, and I supported order management and customer follow-ups to improve coordination during active sales cycles.

I also contributed at Showglass Media International, handling customer and audience inquiries across digital platforms and supporting smoother onboarding and internal coordination. I’m known for calm execution on complex issues, consistent service under pressure, and pattern recognition that drives operational improvements.