Mustapha Mariam

I am an operations-minded professional who works at the intersection of customer experience, process execution, and business operations.

Rather than just handling reactive customer interactions, my strength lies in diagnosing workflow breakdowns, improving systems, and keeping operations running smoothly. My background spans two distinct environments:

1. Technology & Customer Operations (Linc Ride): Managing end-to-end user onboarding, analyzing drop-off points in the customer journey, isolating technical bugs (such as OS-specific verification failures), writing standard operating procedures (SOPs), and running structured Voice of Customer (VoC) initiatives.

2. B2B Business Operations & Fulfilment (Better Cribs): Managing supplier sourcing, pricing negotiations, multi-leg logistics tracking, and auditing operational documentation (quotations, purchase orders, invoices) across high-volume hospitality supply orders.

What I Bring to Remote Teams:
• High-ownership execution with minimal supervision.
• Process rigor: 10+ SOPs created, 20+ communication systems built.
• Root-cause problem solving across technical, vendor, and customer workflows.
• Defensible individual track record: 100% CSAT, 95% FCR, 96% retention.

I am targeting remote roles in Customer Operations, Business Operations, Operations Coordination, Project Support, and Support Operations where process accuracy, proactive communication, and systematic problem-solving are valued.