Looking for a job

Abimbola Mohiro

@abimbolamohiro

Message

I support property booking and business operations through responsive customer service and precise administration.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, virtual assistant, or administrative operations role where I can manage bookings, communication, schedules, records, and customer issues independently in a remote environment.

I'm currently supporting apartment booking operations at Arusha by SPL, managing guest enquiries, reservations, check-in/check-out coordination, calendars, and communication across guests, property owners, and management.

Previously, I led administrative and supply chain operations at Midmoh Lounge & Kitchen, where customer experience efforts increased repeat clientele by 25% and inventory tracking reduced waste by 30%. I bring 12+ years of experience coordinating teams, vendors, records, schedules, and customer service in hospitality and operations.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Arusha by Spl

Jan 2024 - Present (2 years 8 months)

Provide remote customer and administrative support for apartment booking operations, handling guest enquiries, reservations, and check-in/check-out coordination. Manage calendars, booking information, email correspondence, and communication between guests, property owners, and management.

Customer Support Virtual Assistant Reservation Coordination Calendar Management Email Correspondence Communication Skills Data Entry Records Management Google Workspace Microsoft Office Zoom WhatsApp Business Vendor coordination Reporting Documentation Team Coordination

Supply Chain & Administrative Operations Manager

Midmoh Lounge & Kitchen

Jan 2020 - Dec 2024 (4 years 11 months)

Managed daily administrative and operational activities, including scheduling, reporting, vendor coordination, and customer experience. Led a customer experience initiative that contributed to a 25% increase in repeat clientele and implemented an inventory tracking system that reduced waste by 30%.

Operations Management Administrative Support Scheduling Reporting Vendor coordination Customer Experience Staff Management Inventory Management Financial Reporting Data Analysis

Operations Co-Manager & Team Supervisor

Liquid Lounge Plus

Jan 2017 - Dec 2019 (2 years 11 months)

Co-managed daily operations of a high-traffic service environment, overseeing 20+ employees and maintaining consistent customer service during peak periods. Trained junior employees in customer service, hospitality standards, and conflict resolution, and introduced structured staff performance reviews that reduced staff turnover by 40%.

Operations Management Team Supervision Customer Service Training Conflict Resolution Vendor coordination Performance Reviews

Executive Secretary & Administrative Coordinator

Olokun Festival Foundation

Jan 2011 - Dec 2015 (4 years 11 months)

Provided administrative support to the executive team, managing correspondence, documentation, scheduling, and stakeholder communication. Coordinated schedules, logistics, vendors, negotiations, and project timelines across multiple programmes.