Open to opportunities

Bayo Ojibara

@bayoojibara

Message

I improve operations, customer experience, and cross-functional project delivery.

Nigeria

Message

What I'm looking for

I'm looking to lead business operations, process improvement, project coordination, and customer-focused initiatives where I can strengthen governance, improve service delivery, and build high-performing cross-functional teams.

I've led operational initiatives at Cavista Holding Nigeria | Axxess Global Partners, supporting business performance through governance coordination, reporting, process improvements, and stakeholder engagement. I also coordinated the Cavista Global Hackathon, helping deliver a flagship corporate event smoothly.

Across Marriott, Radisson Blu, Renaissance, and ParkHill Hotel, I've managed front office and hotel operations, coordinated multi-department teams, resolved customer escalations, and supported occupancy and revenue optimization.

At Radisson Blu Hotel Ikeja, I helped achieve a #1 Guest Satisfaction Ranking, delivered strong upselling performance, and maintained 100% accuracy in financial reconciliations. At Renaissance Hotel Ikeja, I reduced front office operating costs by 30% through mobile check-in implementation.

With 11+ years across technology, hospitality, events, and administration, I bring practical experience in operational governance, continuous improvement, team leadership, and customer success.

Experience

Work history, roles, and key accomplishments

Senior Operations Specialist

Cavista Holding

Jul 2022 - Jul 2026 (4 years)

Led cross-functional operational initiatives supporting organizational performance and business objectives. Coordinated governance meetings, tracked action items, and implemented process improvements to enhance operational efficiency.

Operations Management Project Coordination Process Improvement Stakeholder Management Operational Reporting Event Coordination

Front Office Executive

Lagos Marriott Hotel Ikeja

Apr 2021 - Jun 2022 (1 year 2 months)

Managed front office operations while maintaining Marriott International service standards. Improved room allocation strategies to maximize occupancy and guest satisfaction.

Front Office Customer Service Revenue Optimization Inventory Management

Operations / Residents Manager

ParkHill Hotel

Mar 2020 - Mar 2021 (1 year)

Directed daily hotel operations across multiple departments. Improved operational controls and service delivery while supervising departmental managers.

Operations Management Team Leadership Performance Reviews Continuous Improvement Compliance

Front Office Supervisor

Radisson Blu Hotel Ikeja

Jan 2018 - Feb 2020 (2 years 1 month)

Achieved #1 Guest Satisfaction Ranking and delivered outstanding upselling performance. Led front office operations and team development while managing financial reconciliations.

Front Office Upselling team development Financial Reconciliations Customer Loyalty Programs

Front Desk Agent / Shift Leader

Renaissance Hotel Ikeja

Nov 2016 - Jan 2018 (1 year 2 months)

Improved guest flow and reduced waiting times while consistently ranking among top performers for customer satisfaction. Reduced front office operating costs by 30% through mobile check-in implementation.

Front Desk Operations Customer Satisfaction Cost Reduction

Event Manager

Newton & David Event

Feb 2013 - Oct 2016 (3 years 8 months)

Managed planning and execution of corporate and private events. Coordinated vendors, logistics, budgets, and client relationships while delivering projects on schedule.

Event Planning Vendor Management Logistics Budget Management Client Relations