At Queen Warriors Fitness, I handled 100+ customer requests during an eight-hour shift across Instagram, email, WhatsApp/social messaging, and voice channels. I used HubSpot CRM to organize customer conversations and follow-ups.
I explained fitness programs, app features, memberships, and subscription options, and supported customers with sign-ups, renewals, and cancellations. By asking about customer needs and addressing concerns, I helped prospects through the inquiry and sign-up process.
At DayOne Staffing, I communicated with clinicians and facility contacts about onboarding requirements, documents, orientations, and shift changes. I tracked pending items in Google Sheets, followed up with stakeholders, and escalated unresolved issues.
I also supported candidate onboarding and maintained records and paperwork through DocHub for school placement readiness. Earlier, as Marketing Officer at Chikum Microfinance Bank, I supported customer engagement, shared product information, and assisted with follow-up.
