At Herbmetics.co, I respond to customer inquiries across phone, email, and chat, documenting interactions in HubSpot. Through consistent follow-up, I improved client retention by 33% and achieved a 21.6% sales conversion rate.
I also worked with the product team to fix common user problems, reducing refund requests by 40%. I handled 15–20 customer interactions per day while maintaining customer records and interaction logs.
At Ann Digital District, I assisted prospective clients with inquiries, product information, and meeting scheduling. By checking messages daily and keeping the queue organized, I helped make customer response times 10% faster.
