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Grace Okonkwo

@graceokonkwo1

Customer Support Specialist at FitnessPlus Gym who handled 20,000+ customer interactions and helped close over ₦20 million in monthly deals.

Nigeria

Message

At FitnessPlus Gym, I engaged 20,000+ customers through the front desk, phone, and email. I followed up with new and returning members, helping convert new clients into regular customers and reduce repeat complaints.

Across fitness, retail, cinema, healthcare, and hospitality, I handled customer enquiries and service requests, including sensitive healthcare appointments and complaint-heavy interactions. I also helped run community outreach at FitnessPlus Gym, which helped close over ₦20 million in deals monthly.

Experience

Work history, roles, and key accomplishments

Customer Support

FitnessPlus Gym

Jan 2023 - Jan 2026 (3 years)

Engaged 20,000+ customers over 3 years, investigating issues and resolving requests with speed and empathy. Converted new clients into regular customers through consistent follow-up and community outreach.

Zendesk Trello Slack Zoom Google Workspace Customer Follow up De escalation Conflict Resolution Community Outreach Data Entry

Customer Support

Jendol Superstore

Jan 2021 - Jan 2023 (2 years)

Resolved a high volume of daily customer enquiries and service requests in a fast-paced retail environment, keeping accurate records throughout. Diffused escalating complaints at the first point of contact.

Customer Service Conflict Resolution Record keeping

Customer Support

Genesis Cinemas

Jan 2019 - Jan 2020 (1 year)

Delivered fast, friendly support for enquiries, bookings, and service requests in a busy entertainment venue. Supported celebrity shout-out promotions that drew over 2,500 people.

Customer Service Event Promotion Booking Support

Customer Support

R-Jolad Specialist Hospital

Jan 2018 - Jan 2019 (1 year)

Served as the first point of contact for visitors, managing enquiries, appointments, and phone communications in a healthcare setting. Registered patients and supported 9,000+ monthly registrations with accurate data entry.

Patient Registration Data Entry Appointment Scheduling Phone Support

Customer Support

Dorgan's Sugar

Jan 2015 - Jan 2017 (2 years)

Delivered friendly, professional support via phone and in person, resolving customer enquiries and service-related requests. Strengthened customer satisfaction and repeat engagement through consistent service.

Customer Service Phone Support problem resolution