Open to opportunities

Nofisat Yusuf

@nofisatyusuf

Message

Customer Success and Sales Support professional driving onboarding, retention, and conversion improvements.

Nigeria

Message

What I'm looking for

I seek a role where I manage onboarding and retention, leverage CRM and automation tools, collaborate cross-functionally, and drive measurable improvements in conversion and customer satisfaction.

I am a Customer Success and Sales Support professional with over two years of experience improving onboarding, engagement, and retention in fast-paced service and technology-driven environments. I have a track record of reducing missed trial sessions by 20%, improving trial-to-paid conversion and repeat bookings by ~15%, and maintaining 98% data accuracy in onboarding records.

I excel at multi-channel customer communication, CRM documentation, structured follow-ups, and cross-functional coordination to resolve scheduling and operational issues. I bring hands-on experience with automation and operational tools, CRM platforms, and data reporting to deliver smooth end-to-end customer experiences and measurable improvements in conversion and churn.

Experience

Work history, roles, and key accomplishments

Customer Success Specialist

Lingawa

Nov 2024 - Jan 2026 (1 year 2 months)

Supported onboarding and early engagement, coordinating lesson bookings and reminders to reduce missed trial sessions by 20% and improve trial-to-paid conversion and repeat bookings by ~15%.

Customer Onboarding Scheduling coordination Follow Up Execution Data Entry

Sales Representative

Unilag Microfinance Bank

Sep 2021 - Nov 2023 (2 years 2 months)

Coordinated client onboarding and documentation processes to cut onboarding turnaround by 15% and reduced escalation cases by 20% while maintaining 98% data accuracy across records.

Client Onboarding Process Improvement & Compliance Sales Support Coordination