Open to opportunities

MGR fitness

@chetanbohra

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Business Development Manager driving revenue growth and operational excellence.

India

Message

What I'm looking for

I’m looking to drive new business generation and strategic partnership development, translate market opportunities into revenue growth, and lead operational improvements that enhance customer satisfaction—building scalable workflows and strong client relationships.

I’m a results-oriented Business Development Manager with 8+ years of experience across business development, sales, and financial services operations. I’m known for driving revenue growth, optimizing operational processes, and improving customer satisfaction—delivering a 15% revenue increase and a 30% improvement in service satisfaction in previous roles.

In my recent work as an Independent Business Consultant, I advise small and mid-sized enterprises on business performance and operational enhancements. I architect structured workflow and reporting frameworks, implement performance tracking systems for data-driven management reporting, and partner with business owners to refine service delivery workflows that boost operational efficiency.

Previously, as a Regional Wealth Head (AVP) at IndusInd Bank and as an Area Business Head at BYJU’S, I led multi-branch operational delivery, enhanced customer engagement workflows, and ensured compliance with regulatory standards through structured service delivery processes. I’ve also led teams and managed large client portfolios at Aditya Birla Sun Life Insurance, generating approximately 43% year-on-year growth through strategic service optimization.

Experience

Work history, roles, and key accomplishments

Current

Independent Business Consultant

Current

Independent Business Consultant

Jul 2024 - Present (2 years)

Advises small and mid-sized enterprises on business performance and operational enhancements. Designs structured workflow and reporting frameworks and helps implement performance tracking systems to enable data-driven management.

Business Consulting Workflow Design Performance Tracking Reporting Client Relationship Management Business Development

Regional Wealth Head (AVP)

IndusInd Bank

Sep 2023 - Aug 2024 (11 months)

Directed regional wealth operations across multiple branches to support delivery of diversified financial products and client portfolio growth. Optimized operational processes and enhanced customer engagement workflows with measurable improvements in revenue and service satisfaction.

Financial Services Operations Wealth Operations Portfolio Management Client Relationship Management operational optimization Performance Monitoring Regulatory Compliance

Area Business Head

BYJU’S

Apr 2022 - Sep 2023 (1 year 5 months)

Oversaw operational budgets supporting monthly revenue operations and monitored performance across multiple centers to ensure service delivery standards. Implemented structured reporting practices and collaborated to refine customer lifecycle processes.

Service Delivery Management Performance Monitoring Customer Lifecycle Management Process Mapping

Senior Manager

Aditya Birla Sun Life Insurance

Apr 2018 - Apr 2022 (4 years)

Managed insurance portfolios with banking partnerships and led a team to deliver financial services to over 15,000 clients. Drove year-on-year growth through service optimization and reduced freelook requests by improving client communication strategies.

Insurance Portfolio Management Banking Partnerships Team Leadership Sales Growth Client Communication Client Relationship Management Performance Monitoring Account Management