Cheska Victoria
@cheskavictoria
I support customers, manage CRM data, and resolve cases across calls, email, and Salesforce.
PhilippinesWhat I'm looking for
At Peacey Systems, LLC, I support Allbridge customers through inbound and outbound calls, email, Salesforce case management, account reviews, terminations, and retention.
I've also handled provider benefit, claims, and billing calls at Concentrix for the Cigna Facets account. At Dfern BPO Solutions, I researched and verified business information, performed data entry and quality assurance, and updated records in Salesforce.
My background includes worksheet grading at Kumon Philippines, transcription, lead generation, and data entry. I enjoy reading, writing poetry, and music, and Iām focused on opportunities that help me grow and continue building my skills.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Peacey Systems, LLC.
Jun 2025 - Present (1 year 2 months)
Handles inbound and outbound calls, cold-calling, case management in Salesforce, email assistance, and interdepartmental communication. Also manages terminations, retention, and contract reviews.
Customer Service Associate
Concentrix
Sep 2024 - Jan 2025 (4 months)
Assisted the Provider line for Cigna Facets Account, handling inbound benefit calls, general claims, and billing management.
Worksheet Grader
Kumon Philippines, Inc.
Apr 2023 - Jul 2024 (1 year 3 months)
Marked worksheets digitally, utilizing proficiency in Mathematics and Reading. Occasionally served as person-in-charge.
Data Researcher/Data Operations Associate
Dfern BPO Solutions
Oct 2021 - Mar 2023 (1 year 5 months)
Conducted online research, data entry and verification, documentation using Excel, and basic quality assurance. Used Salesforce for data updates.
Lead Generation Customer Service
Solar
Feb 2021 - Mar 2021 (1 month)
Handled marketing and sales using AI voice-automated software, lead generation dialing to sell solar panels.
Transcriptionist
TCS Transcription
Feb 2021 - Mar 2021 (1 month)
Handled audio/voice transcription for project-based work.
Data Entry Associate
Peacey Systems, LTD.
Jul 2020 - Sep 2020 (2 months)
Handled website password changes, documentation in Excel, password verification, and website access checking.
Education
Degrees, certifications, and relevant coursework
National Teachers College
Bachelor of Secondary Education, Secondary Education
2022 - 2022
Pursued a Bachelor of Secondary Education degree, but did not complete the program.
San Beda University
High School Diploma, Humanities and Social Sciences
2018 - 2020
Completed Senior High School with a focus on Humanities and Social Sciences.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Portfolio
cheskathehustla.my.canva.siteJob categories
Skills
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