Marnelle Costanilla

Accurately entered and maintained product data, verifying descriptions, specifications, pricing, and images. Updated records to ensure data integrity and collaborated with teams to keep product listings consistent with company standards.

Supported digital marketing tasks by maintaining accurate data entry and preparing regular performance reports. Tracked campaign progress to help monitor outcomes over time.

Researched and identified potential leads using online sources, industry publications, and networking. Qualified leads using criteria and maintained an up-to-date lead database/CRM.

Developed interactive ESL lessons to engage and motivate students. Provided conversation and reading support while adapting activities to learners from diverse cultural backgrounds.

Generated new leads through cold calling and built productive customer relationships. Handled objections, met sales goals, and maintained accurate lead data via data entry.

Managed inbound calls and email support for patients, healthcare providers, and insurance companies. Assisted with appointments, referrals, billing questions, and claims processing while maintaining accurate customer records.

Identified and resolved potential quality issues before release. Created testing procedures, implemented quality control programs, and reported on performance against established standards.

Handled customer inquiries via phone and resolved service issues with speed and accuracy. Built client relationships and processed orders efficiently to ensure service satisfaction.

Coordinated multiple team meetings and supported account operations. Produced market research reports, assisted with daily document preparation, and developed strategies to improve team productivity.

Earned a Bachelor of Science in Industrial Technology (Computer Technology major) at Cebu Technological University from 2014 to 2019.