Cheshta Gautam

I’m a detail-oriented and adaptable customer support professional with hands-on experience in customer service, sales, communication, and problem-solving. I’ve handled customer inquiries via email, resolved complaints with accurate responses, and focused on streamlining day-to-day processes for better service quality.

In my most recent role as a Customer Support Executive at Majorel India Pvt. Ltd., I ensured clear, professional, and timely communication while addressing complaints with effective solutions. At Teleperformance Global Services Pvt. Ltd., I progressed to a managerial level Customer Executive (promoted), becoming a senior point of contact for escalations and guiding junior team members on complex issues.

I also bring commercial and analytical support experience from earlier roles: as a Sales Executive Intern, I supported lead generation, customer engagement, negotiation, and persuasion to improve conversion rates. In a Business Research and Development internship, I worked on market research and analysis, data collection and interpretation, business strategy development, and report writing—so I’m comfortable connecting customer needs to insights and action.