Kimona Smith
@kimonasmith
I resolve customer inquiries across phone and digital channels while maintaining accurate CRM records.
JamaicaWhat I'm looking for
I deliver high-volume customer support across phone and digital channels, resolving complex inquiries efficiently on first contact.
At Ibex Global, I used Salesforce to log interactions, track tickets, and maintain 100% data accuracy while coordinating escalations through Zoom and Slack. I focus on active listening, empathetic problem-solving, and strong customer satisfaction.
I’m equipped for full-time remote work with high-speed internet, a dedicated quiet workspace, dual monitors, and a USB noise-canceling headset.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Ibex Global
Jan 2025 - Dec 2026 (1 year 11 months)
Delivered high-volume customer support via phone and digital channels, resolving complex client inquiries on first contact. Utilized Salesforce to log interactions and maintain data accuracy.
Restaurant Server & Cashier
Local Restaurant
Mar 2026 - Aug 2026 (5 months)
Managed POS cash register transactions and customer requests in a fast-paced environment with complete balance accuracy. Resolved real-time customer service issues and built positive guest relations.
Retail Sales Consultant & Cashier
Retail Apparel & Wholesale Outlets
Jul 2024 - Dec 2024 (5 months)
Assisted shoppers with garment selection and styling while executing upselling techniques to drive daily sales targets. Processed cash, card, and digital payments accurately while assisting with digital inventory tracking.
Education
Degrees, certifications, and relevant coursework
Holy Childhood High School
High School Diploma, General Studies
2019 - 2024
Completed high school education, earning a High School Diploma.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Skills
Interested in hiring Kimona ?
You can contact Kimona and 90k+ other talented remote workers on Himalayas.
Message KimonaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
