Andy Patel

Implemented, configured, and integrated SaaS products including Salesforce, HubSpot, and ServiceNow. Designed and developed digital automation solutions using AI, APIs, Zapier, and Clay.

Managed residential remodel and renovation projects, conducted property inspections, created floor plans, prepared estimates, developed schedules, and managed vendors/subcontractors.

Led cross-functional teams to support card payment business intelligence solutions. Defined product features, performed data mapping, and tested solutions across multiple platforms.

Developed an enterprise digital transformation strategy for over 800 product teams and composed change management documentation incorporating Agile and DevSecOps concepts.

Managed POS hardware and software installations for college dining facilities and implemented cybersecurity features for Microsoft Outlook and Office 365 end users.

Conducted data analysis in support of records management operations and managed the integration of internal applications with a custom records management workflow system.

Managed cross-functional teams for technology feature upgrades and process improvements in support of risk management and regulatory compliance.

Led global cross-functional teams in support of risk management and managed software development sprints for client onboarding application enhancements.

Managed a portfolio of custom applications supporting the enterprise call center and defined the roadmap for a Salesforce implementation and API integration effort.

Mapped business processes and composed policy/procedure documentation for the Commercial Banking division, managing cases from regulatory agencies.

Managed Salesforce development and integration for over 1,500 end users, developing reports and leading product releases.

Managed FIS Omni products for client TIAA, supporting business development and designing a reporting system that automated processes.