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Chekwube Eke

@chekwubeeke

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I deliver omnichannel customer support and streamline service operations remotely.

Nigeria

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What I'm looking for

I'm seeking a remote role on a globally distributed customer support team where I can use omnichannel support, CRM management, digital communication, and process improvement skills to improve customer satisfaction.

I deliver omnichannel customer support across TikTok, WhatsApp, and other digital platforms at Cititech Communication, resolving product, pricing, and availability inquiries while handling 30+ daily requests.

At BTA Investment, I led six direct reports through the transition to remote work, trained 10+ employees, and improved productivity and service delivery efficiency by 40%. I also maintained CRM records, resolved customer and workplace concerns, and coordinated cross-departmental operations.

My background combines customer service, administrative support, social media engagement, and process improvement. I'm focused on bringing strong remote collaboration and digital communication skills to a globally distributed customer support team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Cititech Communication

Feb 2026 - Present (8 months)

Deliver omnichannel customer support across TikTok, WhatsApp, and other digital platforms, resolving inquiries on smartphones, laptops, pricing, and product availability. Handle an average of 30+ daily customer inquiries while maintaining high customer satisfaction and fast first-response times in a remote environment.

Omni Channel Support TikTok WhatsApp Customer Satisfaction Remote Collaboration Product Recommendations Order Processing

Administrative Manager Support

BTA Investment

Jan 2020 - Jan 2026 (6 years)

Led a team of 6 direct reports through the COVID-19 transition to remote work, coordinating hybrid schedules and maintaining consistent operational performance. Oversee daily business operations and cross-departmental communication to ensure seamless service delivery.

Team Leadership CRM Customer Relationship Management Process Optimization Onboarding Training Communication Standards

Personal Assistant to the MD

BTA Investment

Sep 2018 - Dec 2019 (1 year 3 months)

Managed executive calendars, scheduled meetings, and coordinated communications to ensure smooth daily administrative operations. Coordinated travel arrangements, client meetings, and stakeholder interactions, supporting executive-level decision-making.

Calendar Management Scheduling Travel Coordination Confidentiality Microsoft Office Google Workspace Stakeholder Management

Assistant Content Manager

BTA Investment

Mar 2014 - Aug 2018 (4 years 5 months)

Managed company social media pages and customer engagement platforms, serving as a frontline point of contact for customer inquiries. Responded to customer inquiries across social media and digital communication channels, maintaining professional and positive customer relationships.

Social Media Management Customer Engagement Content Creation Communication Standards Workflow Efficiency