Open to opportunities

Odufuwa Faith

@odufuwafaith

Message

I resolve high-volume customer issues across voice, email, and live chat for service platforms.

Nigeria

Message

What I'm looking for

I'm looking for a remote customer support role where I can resolve high-volume client issues across voice, email, and chat, improve customer satisfaction and first-contact resolution, and contribute to reliable global support operations.

At TeamTech, I managed 80+ inbound customer inquiries daily across voice and digital channels, resolved technical and account issues, and helped accelerate Tier-2 escalations with operations and technical teams.

I've supported administrative services at Prince Abubakar Audu University, parent and guardian communications at Ace International School, and delivery, billing, and fulfillment inquiries at Raincast Enterprises. My work includes improving record retrieval, handling sensitive concerns confidentially, rebuilding client trust, and maintaining accurate interaction records.

I bring hands-on experience with Zendesk, Salesforce, ticketing workflows, CSAT, First Contact Resolution, and remote support infrastructure built for reliable global-shift coverage.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

TeamTech

Sep 2025 - Feb 2026 (5 months)

Managed 80+ inbound customer inquiries daily across voice and digital channels, consistently exceeding CSAT targets. Utilized helpdesk ticketing software to resolve technical issues and collaborated with backend teams to fast-track escalations.