Charm J

I've built global customer enablement programs at Zendesk and Salesloft, designing curricula, learning paths, certifications, and workshops that support Customer Success, Professional Services, Support, and AI Specialist teams.

At Salesloft, I led technical enablement programs that achieved an 80% learner completion rate, created a centralized learning repository, and used post-learning metrics and feedback to connect training outcomes to business KPIs. Previously, I onboarded enterprise sales teams as a Professional Services Consultant while maintaining a 10/10 CSAT score and integrating Salesforce, LinkedIn Sales Navigator, and HubSpot.

At CINC, I led client onboarding and implementation, helped drive a 30% revenue increase within Client Services, and improved workflows, training processes, and long-term software adoption. I use AI tools including Claude, OpenAI, Gemini, and VS Code to make instructional design and content generation faster and more effective.