Alex Lieberman
@alexlieberman
I build customer enablement, digital adoption, and insight systems that improve retention and customer value.
United StatesWhat I'm looking for
I've built customer enablement, product insights, and operational systems at B2B Tech Group and Bombora, using customer behavior, feedback, LLM workflows, and automation to improve adoption, retention, and decision-making. At B2B Tech Group, I rebuilt intelligence frameworks and delivery workflows, improving output reliability by 50%+ across 1,800+ customer-facing intelligence reports.
Across SaaS, B2B analytics, digital marketing, and healthcare platforms, I turn unclear operational problems into practical training, reporting, governance, and customer experience improvements. I've launched enablement programs, designed 25+ segmentation models, developed onboarding and support frameworks, and created scalable documentation that helps teams deliver more consistent customer value.
Experience
Work history, roles, and key accomplishments
Product Operations & Insights Lead
B2B Tech Group
Jun 2025 - Feb 2026 (8 months)
Analyzed customer usage patterns and feedback using LLM workflows to generate data-driven insights, and rebuilt intelligence frameworks and delivery workflows for an early-stage startup. Developed scalable classification frameworks and reduced rework by 50%+ across 1,800+ reports.
Education
Degrees, certifications, and relevant coursework
Pennsylvania State University
Bachelor of Science, Psychology
Bachelor of Science in Psychology with a Business Concentration from Pennsylvania State University.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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