Kimberly Hill

Owned governance for a $400K+ post-sale value-realization engagement with a PE-backed healthcare software provider, including current/future-state analysis, RAID logs, and stabilization plans. Managed timelines, resourcing, and estimations while leading a project team of internal consultants and client stakeholders.

Led end-to-end delivery of a risk-based vulnerability management SaaS platform, influencing across a matrixed organization without direct authority for 35+ stakeholders. Delivered implementation ahead of schedule, enabling the Endpoint Engineering team to reach 98% SLA remediation compliance within three months of go-live.

Grew an e-commerce business 58% year-over-year through market research, business case development, and three new product launches. Grew social reach 279% (Instagram) and 329% (Facebook) through AI-assisted content strategy and A/B testing.

Owned global SaaS enablement programs for 8,000+ partner organizations across EMEA, AMER, and APAC, establishing governance checkpoints, reporting frameworks, and execution tracking. Led integration of two acquired companies into the partner portal, increasing partner engagement 24% through a targeted enablement and communications overhaul.

Delivered 218 train-the-trainer sessions enabling 840+ end users for a Cloud for Customer transformation serving 9.8M utility customers across 7 states. Supported go-live and hypercare, contributing to analytics dashboards and adoption reporting.

Co-facilitated customer journey mapping workshops for a Microsoft Dynamics 365 implementation, capturing 763+ data points from 82 participants and developing 10 customer personas. Built stakeholder and change impact assessments, KPIs/adoption tracking, and executive-ready reports for AWS partner clients.

Led a team of 4 consultants and an 11-person instructional design team delivering workforce enablement and compliance programs across 8 concurrent energy and utility clients. Managed the training and enablement workstream for ERP conversions, increasing ERP deployment consistency 30%.

Led the training and adoption workstream for a CRM rollout to 500+ sales producers and regional executives across 26 U.S. and Canadian regions. Converted from contract to direct hire to lead a company-wide employee engagement survey in three languages to 7,000+ employees, achieving a 75.4% response rate.

AIGP (AI Governance Professional) certification in progress.

Master of Arts in Educational Technology from the University of Phoenix.

Bachelor of Science in Business Administration from the University of Nebraska at Omaha.

Certified Change Management Practitioner from Prosci.

Certified Scrum Master (CSM) from Scrum Alliance.

Salesforce Certified AI Associate from Salesforce.